FAQs

Here are some of the frequently asked questions that Mighty Oak receives. If you have additional questions please feel free to contact Mighty Oak at (615) 389-5589 or you are welcome to reach out here and submit your questions by clicking here as well.

What are your hours of operation?

Monday, Tuesday, Thursday: 9:00 a.m. - 4:00 p.m.

Wednesday: 9:00 a.m. - 12:00 p.m.

Friday, Saturday, Sunday: CLOSED

*Please note that all services are by appointment only.

What are your hours of operation?

Please note that in addition to clinical services Mighty Oak provides mental health trainings that are conducted out in the community. As such, providers at Mighty Oak are not always on site. All clinical services are by appointments only and scheduled during Mighty Oak’s regular hours of operation.

Monday, Tuesday, and Thursdays: 9:00 a.m. - 4:00 p.m.

Wednesdays: 9:00 a.m. - 12:00 p.m.

Do you accept insurance?

Mighty Oak is currently in the process of getting credentialed and paneled with various insurance providers. However, at this time Mighty Oak is unable to accept insurance and would be considered an Out-of-Network provider. If you would like to pursue Out-of-Network benefits, Mighty Oak can provide you with a superbill for any services rendered. A superbill is an itemized list of services received from Mighty Oak. Please note that Mighty Oak cannot guarantee that insurance will reimburse for Out-of-Network services. Individuals interested in using Out-of-Network benefits would need to contact their insurance provider to determine if their insurance provider would reimburse for any services received from Mighty Oak.

Do you offer a sliding scale or any probono services?

Mighty Oak is able to offer a limited number of sliding scale and/or probono appointments. If you are uninsured but in need of mental health treatment please contact Mighty Oak for additional information. If Mighty Oak is unable to meet your needs additional referrals to other agencies will be provided.

What is a Good Faith Estimate?

Section 2799B-6 of the Public Health Service Act requires that health care providers and health care facilities inform individuals who are not enrolled in an insurance plan (commercial or Federal) or those who are enrolled but are not seeking to file a claim with their insurance provider, a “Good Faith Estimate". This “Good Faith Estimate” will be provided both orally and in writing and may be provided upon the client’s request or at the time of scheduling health care services. This “Good Faith Estimate” helps clients estimate the expected charges for which they may be billed. Learn more about the “Good Faith Estimate.”

I finally made the decision to take care of my mental health and I am ready to get scheduled. What’s next?

Click here to learn more about what to expect.

How do I contact my provider?

Existing clients have the ability to contact their provider via the secure messaging system located within the patient portal. Click here to be directed to the patient portal. Please note that text messages, emails, and voice mails are not a secure means of contacting your provider.

Potential clients should contact Mighty Oak by calling (615) 389-5589 or electronically by clicking here.

Providers at Mighty Oak are only available during regular business hours. If you are experiencing any emotional distress and need immediate help, please contact the Suicide and Crisis Lifeline at 988.